West Devon Netball League Website Privacy Policy – Complaints Procedure

Effective Date: 12th December 2024

At West Devon Netball League (WDNL), we are committed to safeguarding the privacy and security of our users. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or use our services. It also explains how you can raise any concerns or complaints regarding the use of your personal information.

If you have any questions or concerns about our privacy practices or wish to make a complaint, please follow the procedure below.

1. Your Rights

Under UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal data:

  • Right to access: You have the right to request a copy of the personal data we hold about you.

  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

  • Right to erasure: In certain circumstances, you can ask for your personal data to be deleted.

  • Right to restriction of processing: You can request that we restrict the processing of your personal data under certain conditions.

  • Right to data portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format.

  • Right to object: You can object to the processing of your personal data for direct marketing purposes or where our legitimate interests conflict with your rights.

If you wish to exercise any of these rights, please contact us using the details in section 4 below.

2. How to Make a Privacy Complaint

If you believe that West Devon Netball League has not complied with its data protection obligations or if you have concerns about how your personal data is being handled, please follow the steps outlined below:

Step 1: Contact Us Directly

We aim to resolve privacy-related issues quickly and effectively. If you have a concern about how your personal data is being used or processed, please contact us at:

Email: westdevonsecretary@outlook.com

Please provide as much detail as possible about your concern, including any specific incidents or data processing activities that you wish to raise.

Step 2: Internal Review

Upon receiving your complaint, we will acknowledge it and begin an internal review of the issue. We aim to respond to all complaints within 30 days. If we require more time to investigate your complaint, we will notify you and provide an update on the progress.

Step 3: Resolution

After completing the investigation, we will inform you of the outcome and any actions taken. If we find that we have not complied with the applicable data protection laws, we will take appropriate steps to rectify the situation, including but not limited to improving our practices or providing compensation where necessary.

3. Escalating a Complaint to the Information Commissioner’s Office (ICO)

If you are not satisfied with our response or if you believe that we have not handled your complaint in accordance with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

You can contact the ICO at:

Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk/

4. Contact Information

If you have any concerns or queries about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: westdevonsecretary@outlook.com

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in the law or our privacy practices. We will notify you of any significant changes by posting the updated policy on our website with the revised date. We encourage you to regularly review this Privacy Policy to stay informed about how we protect your personal data.

By using our website or services, you agree to the terms set out in this Privacy Policy.

Thank you for your trust in West Devon Netball League.